Diamond S Manufacturing is committed to customer service and satisfaction. You may return new, unused items within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our error (you received the incorrect item)
If you believe your item was damaged in shipping you need to contact us within 48 hours of receiving the item and we will work quickly with you to resolve the issue.
You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. The time period includes the transit time for us to receive your return from the shipper. The time it take for us to process your return once we receive it as well as the time it takes your bank to process our refund request.
If you need to return an item please CONTACT US with details and we will respond quickly with instructions on how to return the item. You may contact us at email@example.com or call us directly for your RMI (return merchandise information) at 435-283-4535.